As Landlords we cannot be responsible if the tenant fails to report by email (including full name, address, email and mobile number); all property repairs, tradesperson delays or any other tenant concerns promptly to firstname.lastname@example.org.
If there is an out of office hours or urgent only property repair, the tenant must also report it to their Original Letting Agent. Out of office hours property repairs will only be dealt with where there is a risk to the safety and security of a resident, general public or the property if the work is not carried out immediately. If it is found that the issue could have been dealt with during normal offices hours the tenant will be charged the full cost plus an administration charge.
- Duty Managers: 07961 923 217 and 07950 893 368
- Emergency Gas: National Grid 0800 111 999
- Outside Flood: Thames Water 0800 316 9800
- Urgent (Non Property Repair) Enquiries: SMS Text Message to 078 1234 5678
The Landlord’s office hours are Monday to Friday 9:00am to 5:00pm.
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Renand Properties Ltd is registered in England and Wales. No. OC376082 Registered Office at APT : 44 The Pantiles : Tunbridge Wells : Kent : TN2 5TN
Renand Residential LLP is registered in England and Wales. No. OC323872 Registered Office at APT : 44 The Pantiles : Tunbridge Wells : Kent : TN2 5TN